Earlier yesterday, Oculus Rift users weren’t able to access the VR headset due to some certificate issues. But now, Oculus has just announced that they’ve resolved the issue with the certificate being expired.
They’ve released an Oculus software update that fixes the issue where the Rift headset failed to start up. If you were one of the people that received the “Can’t Reach Oculus Runtime Service” while trying to boot up the headset, you will have to manually update your Oculus software before you can use the Rift.
To patch your Oculus software, you’ll need to download ‘OculusPatchMarch2018.exe’ through this provided link. Run the executable, and select “Repair.” When the update is finished, launch the Oculus desktop app to continue the update process. Once the update is complete, you’ll be able to use your Rift.
If you currently have the Oculus app installed:
- Go to this link.
- Click Download Install Patch to download OculusPatchMarch2018.exe.
- Open OculusPatchMarch2018.exe.
- If Windows asks you if you’re sure you want to open this file, click Yes.
- If Windows Defender prompts “Windows protected your PC”, click More info and then click Run anyway.
- If your antivirus software restricts the file from opening, temporarily disable your AV and continue.
- Select Repair and confirm you would like to repair the Oculus software.
- Allow the repair process to run, download and install.
- Launch the Oculus app.
Shortly after the repair you will be prompted for an update. Please complete the update. The download and update may take up to 10 minutes depending on network connection.
If you uninstalled the Oculus app from your computer:
- Go to https://www.oculus.com/setup.
- Click Download Oculus Software to download OculusSetup.exe.
- Open OculusSetup.exe and follow the onscreen instructions to install the latest version of the Oculus app.
A manual update is only necessary if you’re unable to start the Oculus desktop app – if you aren’t seeing an error, the system will update itself to the new version automatically.
Oculus has issued the following statement:
“We’re very sorry for the disruption today. We’re providing a $15 Oculus Store credit (or currency equivalent) to people impacted by this issue. If you used Rift on or after February 1st, 2018 this credit will be added to your account automatically within the next 7 days.”
So for those that have not been able to access the Oculus Rift headset, you will be seeing $15 dollars store credit if you used the headset on or after February 1st, 2018. This should solve the issue.