Roughly around 20,000 trainers around the world attended the first annual Pokemon GO Festival at Grant Park in Chicago. This event was set to be a great time for everyone where players saw the unlocking of the very first legendary Pokemon. But things did not go according to plan for Pokemon GO creators, Niantic. Thousands of users at the festival started to notice that they couldn’t log into the game due to network issues.
When John Hanke, CEO of Niantic took to the stage, the crowd let out a loud boo to know their frustration of the festival and their unhappiness of not being able to play the game.
Niantic has released a statement apologizing to fans that were in attendance.
Today at Pokémon GO Fest in Chicago, technical issues created problems for a large number of players attending the event. From everyone at Niantic, we apologize to all of the Trainers who came out to Pokémon GO Fest today. Although we were able to solve many of the technical issues, we were not able to offer every attendee a great experience.
Niantic has promised that it’ll be issuing refunds for attendees along with $100 in PokeCoins, and a “Special Pokemon.”
- All registered attendees will soon receive an email with instructions on how to receive a full refund for the cost of their ticket. These instructions will be sent to the email addresses associated with your Pokémon GO account.
- All registered attendees will receive $100 in PokéCoins in their Pokémon GO account.
- Special Pokémon, Eggs, and check-in PokéStops appearing during Pokémon GO Fest have had their range increased to a two mile radius surrounding Grant Park through Monday morning, July 24. These Pokémon and Eggs will only be visible to Pokémon GO Fest attendees who validated the QR code they received when they entered Pokémon GO Fest. Attendees who were unable to validate their QR code during the event can do so through the special PokéStops through Monday morning.
- All registered attendees will have the Legendary Pokémon, Lugia, added to their account.
Currently, trainers around the world are able to participate in raids that’ll allow them to catch the legendary Pokemon such as Lugia and Articuno.